East Grinstead App: Support and FAQs
Introducing the East Grinstead Sports Club App
Why have we created the app?
From social media to emails to ordering things online, we use a variety of apps to make our lives easier. With this in mind, we’ve developed the East Grinstead Sports Club app to give you the ability to see and book classes and sessions at your fingertips, to find out what’s new and to ensure you’re getting the most out of your membership!
What can I do with the app?
The East Grinstead Sports Club app allows you to:
View up to date information, including classes, activities, news and more.
Book your favourite classes.
Book a variety of court activities including badminton, table tennis, squash and more.
Save classes and activities to your favourites, making booking even easier.
Get push notifications about upcoming events and campaigns.
How do I use it?
Detailed instructions for using the East Grinstead Sports Club app can be found in this FAQ. We’ve also detailed some other commonly asked questions and miscellaneous information at the end. If you’ve got a question about any aspect of the app, from downloading it to booking a class, email info@egsc.org.uk and the team will be happy to help!
Who is Wave Leisure Trust?
East Grinstead Sports Club is managed by Wave Leisure Trust. The East Grinstead Sports Club app is built within the overall app for Wave Leisure Trust. This is the reason the app logo is the Wave Leisure logo and not the EGSC logo. You won’t get notifications or information from Wave Leisure sites unless you choose to.
Downloading the East Grinstead Sports Club app
If you have an Apple device, head to the App store. If you have an Android device, go to the Google Play store. In the search bar, type in ‘Wave Leisure’. The icon for the Wave Leisure app looks like this:
Tap on the app and you’ll be taken to the download page. On an Apple device, tap on the cloud icon with a down arrow to download. On
Android, tap on the green install button. The app will download and be found on your home screen/app library. Once downloaded, tap on the app to open it.
Follow the below links to download the app to your device now:
Push notifications
A push notification is a small message sent by the app which will appear on your device, similar to messages or notifications from other apps.
We will sometimes use push notifications to send small messages to your device about our club, whether that’s new classes, or campaigns, altered opening times on certain days or other key news. Tapping on the notification will open the app and take you to the centre page.
To receive push notifications from East Grinstead Sports Club, you must ensure push notifications are enabled. When you download the app and open it for the first time, you will get a pop up asking for permission to send you push notifications.
Tap on ‘Allow’ and push notifications will be sent through to your device. If you missed this pop up or want to turn push notifications on or off in the app, tap on the three black lines – – in the top left of the screen. This will open up the tab menu.
Tap on ‘Push Settings’ (with a little bell icon) and you’ll be able to select which centres you will receive push notifications from.
Adding East Grinstead Sports Club
To use the East Grinstead Sports Club app you will need to add it as a favourite from the list of other Wave Leisure sites.
When you first open the app after downloading, you will see a list of all the Wave Leisure sites. (Image 1a) Select East Grinstead Sports Club and the app will take you to our home screen.
If East Grinstead Sports Club isn’t an option type it into the search bar next to the magnifying glass (Image 1b).
Logging in
You will need to be logged in to the East Grinstead Sports Club app to make and view any class, activity or court bookings.
To log in to the East Grinstead Sports Club app, head to the Wave Leisure app. It should open up on the club’s home page. Tap on the ‘My Bookings’ tile (Image 2).
This will prompt you to log in to see your bookings. You will then be taken to a login screen (Image 3).
If you are a member / if you have used our online booking site since 24th June 2019, enter the same email address and password you already use for online booking.
If you are a member and have not used our online booking site since 24th June 2019, please follow the instructions below:
1. Tap ‘Reset Password’
2. Enter the email address you currently use for your Wave Online bookings
3. Tap ‘Request Password’
4. You will receive an email with a link to reset your password.
Once you have successfully reset your password, you can use your email and new password to log in to the Wave Leisure app. If this does not work or you are having trouble logging in, please call us on 01342 321210 or email info@egsc.org.uk with your full name and email address and the team will be happy to help.
Booking a class
To book a class in the East Grinstead Sports Club app, head to the home screen and tap on ‘Book a Class’ (Image 4).
This will bring up a list of classes at that centre (Image 5).
If you are logged in as a member or you are not yet logged in at all, you will see 10 days worth of classes. If you have logged in but you’re not a member, you will see classes over the next 5 days as per our non-member booking rights.
On this screen, you will be able to see how many spaces the session has remaining and if there is a waiting list. Select the class you want to book and tap on it.
You will see the booking page (Image 6). Press the green ‘BOOK’ button to book your space. If you haven’t logged in, you will be prompted to. (See ‘Logging in’
section of the FAQ for more information).
Joining a class waiting list:
When viewing the list of classes (Image 5) you’ll see a coloured bar telling you how many spaces are remaining in that class and whether there is a waiting list.
If the bar is red, it means the class is full. The number tells you how many people are currently on the waiting list for that class. If the bar is grey, there are spaces remaining in this class. The first number tells you how many spaces remain and the second number tells you the maximum number of people in that class.
If you’d like to join the waiting list, tap on the class and tap the green ‘BOOK’ button You will get a notification telling you that you are now on the waiting list:
Once you join a waiting list:
Once you join a waiting list, the status bar in the class information screen and on the class list will be blue.
If a space becomes available for a class and you are on the waiting list, everyone on the list will notified by email.
Notification emails are sent out at 8am, 12pm, 4pm and 8pm only. Notification emails will only be sent out for classes that are more than two hours away. For example, if the class is at 6pm, a notification email will not be sent out at 4pm. Once a space is available and everyone on the waiting list receives the notification email, the space will go to the first person to book it. Everyone on the list gets the same booking access regardless of when they joined the list.
If a space becomes available, you will be able to see it in the app as the status bar will turn grey and the number will read ‘1/35’ (for example). This will happen as soon as the space is available. Therefore it may be worth checking the app regularly to see if a class now has space, as you may see it on the app before you get a notification email.
Other uses of the status bar:
The status bar will also show your booked sessions by turning green, or – if you are not a member but have used online booking – it will turn purple if you have started but not completed the booking/payment process. If you see a purple bar next to a session, you have not completed the booking and so do not have a place on that class.
You will need to tap on the class again and complete the payment to secure your place.
Booking a court or activity
To book a court or activity in the East Grinstead Sports Club app, tap on the ‘Book an Activity’ tile on the centre page (Image 7).
You’ll see all the activities available at that centre, including Badminton, Basketball, Table Tennis etc. (Image 8).
Tap on the activity you wish to book. You will be prompted to select a particular court, or see available slots for all courts (Image 9).
Tap on the court you have selected or tap on ‘all’ to see all available slots for this activity. You will see a calendar of available slots (Image 10). Select your preferred date by tapping the dates along the top.
Sessions coloured green are available for booking. Tap on a timeslot to book that session. Tapping on a session will take you to the booking screen (Image 11). Confirm it’s the right time – tap ‘PICK ANOTHER’ to select a different timeslot – and then tap the green ‘BOOK’ button.
If you are not a member, you will be taken to Worldpay, the same online payment portal we use for all online bookings. (Image 12). Look for a picture of a padlock on the left hand side. The session you are paying for and the cost will be written underneath ‘Select language’.
Select your payment method and enter your card payment details to complete the booking. Once you have made a payment, you will recieve a payment notification email.
My Bookings
Once you have booked classes and sessions, they will be viewable in the ‘My Bookings’ tile (Image 13).
You can view, amend or cancel bookings from here by tapping on them (Image 14). You will also be able to see your history of booked classes that you have already attended.
Canceling a class:
If you are a member, you can cancel the class by selecting the class and tapping on the red cancel button (Image 15).
If you use our online booking service but you are not a member, you will need to call the club for assistance with your cancellation.
Favouriting a class/activity:
If you book a class or session that you are likely to book again, you can favourite that class. Once you do, all your favourite classes and sessions can be found in one place, making booking in future even easier.
To favourite a class or session, tap on the star icon on that session’s information page (Image 15). If the star is dark grey, it is already in your favourites.
In the class information page you can also share that session with someone else by tapping on the share icon – – or add it to your calendar by tapping on the
calendar icon.
View favourite classes:
To view your favourite classes, head to the ‘My Bookings’ tile (Image 13).
At the bottom of the screen you’ll see ‘My Bookings’ with a ticket icon and ‘Favourites’ with a star icon (Image 16).
Tap on the star and you will see all your favourite classes from all centres. If the icon is blue, you are currently viewing that page.
If you want to remove a class from your favourites, tap on the ‘edit’ button in the top right and select the classes/sessions you wish to
remove.
Info tiles
The East Grinstead Sports Park app has a number of information tiles relating to the club. Tap on them to find out more.
Next to the East Grinstead Sports Park logo at the top of the screen is an image of the club. Tap on this to find out more about the facilities on offer.
Underneath the centre information tile you’ll find a selection of information tiles:
Tap on each one to find out more about The Gym, The Studio or The Bar at East Grinstead Sports Club. The Contact Us button is an easy way to find all our contact details.
At the bottom of the page you’ll find links to East Grinstead Sports Club’s Facebook, Twitter and Instagram channels. There is also a news tile, which we’ll fill with the latest news from that centre, such as upcoming events and campaigns.
FAQs
Will I get a confirmation email once I book a class or activity?
You will not get a confirmation email once you book a class or session. If you book a class and it appears in ‘My Bookings’, then you have secured your place. If you’d like to confirm, please call the club. The only time you will get a confirmation email is if you make a payment for a session. In that case, you will get a payment confirmation email.
I’m not an East Grinstead Sports Club member – can I use the app?
If you are not a member but you have used our online booking website since 24th June 2019, you can use the same login to access the East
Grinstead Sports Club app.
Currently, if you are not a member and you have not made an online booking with us since 24th June 2019, you will not be able to make bookings using the app as you won’t have a login. This is something we hope to implement in the future. You can still use the app to view information about each centre and look at upcoming classes and activities, but you will need to contact the centre to book any sessions.
Why can I only see 5 days worth of classes?
If you are logged into the app and are not currently a member of the club, you will only see 5 days worth of classes as 5 days is our current non-member book ahead rights. If you are logged in and you are a member, you will see 10 days worth of classes as per your member book ahead rights. Dunnings members (sometimes referred to as ‘Bolt-On’s’ or ‘Squash Club Add-On’s’) will see 14 days worth of classes.
Do app users get special access to bookings or other activities?
App users get the same booking rights, access and centre experience as those booking through the booking website and those who book in centre or by phone. The app is designed to streamline that experience allowing users to view, make and change bookings at their convenience.
If an app user is on a waiting list for a class and a space becomes available, it is possible that the user will see that open space in the app before a notification email is sent to everyone on the waiting list.
I need help with something/I have a problem that’s not listed in this FAQ.
If you’ve got a question about any aspect of the East Grinstead Sports Club app, from downloading it, to booking a class, email info@egsc.org.uk and the team will be happy to help!
