Customer Service Advisor Job Vacancy
Job Title
Customer Service Advisor
Based At
East Grinstead Sports Club
Salary
£13,267.58 per annum
Overall Summary
East Grinstead Sports Club is a multi-sport facility and home to twenty clubs including members that play at national, international and Olympic levels. Around 1,000 young athletes also train at the club, preparing for future success.
Background
East Grinstead Sports Club Limited (the Charity), is a not for profit charity established to provide sporting facilities for the community of East Grinstead and the surrounding area.
The Charity owns a multi-sport, fitness and social facility (‘EGSC’), which is the home to over twenty sports clubs and organisations, and is used by locals and visitors of all ages, abilities and backgrounds. Several of the sports clubs based at EGSC have developed successfully teams competing up to national level with some individuals playing their sport at international level and in the case of hockey, achieving Olympic success. Through these successes, the Sports Clubs and Charity have developed linked to national sporting bodies, and have been involved in national and international events.
The success at elite level is in parallel with a family oriented sports participation and development ethos which allows and encourages youngsters and adults of all abilities to develop and enjoy their sports to their own personal level of abilities. The sports clubs have about 1,000 youngsters playing their sports at EGSC with a similar number of adult sports club members.
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the first point of contact you will be critical in providing a first class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.
Please send your CV to nicola.nicholas@waveleisure.co.uk in the first instance.
